Location: Kuala Lumpur, Malaysia

Team: Product Department

Role: Technical Product Manager

Mode: Full-time role

Respond.io is a fast-growing, award-winning Business Messaging platform revolutionizing how companies communicate with customers across WhatsApp, email, and more. Founded in 2017 and trusted in 127+ countries, we lead key markets in LATAM, EMEA, and APAC. Our diverse team powers innovation that’s recognized by G2 and the SME100 Awards. If you're excited about shaping the future and working with a dynamic, global team—this is the place to be.

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

At Respond.io, the Product Team is pivotal to our company’s success. We are seeking a detailed-oriented individual that is ready to be part of our product team to drive the full spectrum of a software development product lifecycle (SDLC). With your unique blend of business and technical knowledge, you will require to lead our product strategy that solves user challenges and drive revenue growth.

Responsibilities

Serve as the go-to expert on the product and its technical modules, ensuring a deep understanding of customer needs, business priorities, and system capabilities while advising internal teams, partners, and clients on best practices, integration possibilities, and technical feasibility.
Lead technical product partnerships and integration initiatives, engaging with third-party vendors, evaluating supplier documentation (APIs, SDKs, and infrastructure), and designing scalable integration solutions.
Define clear, actionable requirements and feasible solutions, translating complex problems into structured product specifications, ensuring alignment across stakeholders and maintaining clear, open communication.
Oversee technical solution design and documentation, ensuring that product architecture, system integrations, and feature implementations are well-documented, technically feasible, scalable, and aligned with best practices.
Conduct market and trends research to stay ahead of competitors, identifying opportunities for innovation and advising on relevant product trends and feature integrations that add value to both the business and customers.
Prioritize problems and features strategically, balancing customer impact, business goals, and available resources by leveraging data insights, market research, and stakeholder.
Collaborate with leadership to refine and evolve product strategy, ensuring alignment with business objectives, industry trends, and user needs while proactively identifying potential risks and opportunities.
Work closely with cross-functional teams (Tech, Marketing, Operations, etc.) to drive execution, ensuring timely and effective delivery of product.
Continuously analyze data and customer feedback to refine the product experience, measure success, and drive a user-centric, insight-driven approach to decision-making.

Qualifications

Bachelor’s degree or higher in Computer Science, Software Engineering, Business, or a related field.
2+ years of experience as a Product Manager (or equivalent) in a SaaS or fast-growing tech company.
Good understanding of product management practices, including product discovery, prioritization, and software development processes.
Customer-focused and data-driven mindset, with the ability to gather and use customer insights and data to improve products.
Basic technical knowledge of how software products are built, allowing smooth collaboration with engineering teams.
Strong stakeholder management skills, working effectively with teams across Tech, Marketing, and Operations.
Excellent command of English with strong communication skills. Able to convey complex ideas clearly and concisely in both writing and speech.
Ability to research markets and competitors, identifying trends and opportunities for the business.
Problem-solver with an analytical approach, able to make informed decisions and adapt in a fast-moving environment.

Here's what's in for you

You will become part of an amazing culture with smart teammates who actually care
You will grow more here than you would anywhere else, that is a promise
Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
Beer O'Clock on Fridays? Naah, we have it every day!
Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
You'll get to experience a very competitive compensation
You'll be covered exclusively on one of the highest medical and dental insurance especially for you
Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
Flexible working environment and working hours