Location: Kuala Lumpur, Malaysia

Role: Senior Finance Specialist (FP&A and Accounting)

Department: Finance

Mode: Full-time role

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

Respond.io is scaling rapidly following our Series A, with a clear ambition to build a best-in-class, future-ready finance function.

We’re hiring a Senior Finance Specialist to sit within our Accounting & Planning function. This is a senior individual contributor role, equivalent in scope and compensation to a Finance Manager, designed for someone who thrives on ownership, complexity, and impact rather than people management.

You will own the integrity of the numbers, lead critical finance processes, and act as a trusted thought partner to leadership on performance, planning, and financial decision-making.

This role is ideal for someone with experience across accounting, reporting, and FP&A who wants breadth, autonomy, and real influence in a high-growth SaaS environment.

Responsibilities:

Own month-end close, core accounting processes, and balance sheet integrity, ensuring audit-ready financials
Deliver management reports, variance analysis, and actionable financial insights
Lead budgeting, forecasting, and reforecasting cycles with a strong understanding of business drivers
Apply sound accounting judgement and support audits, compliance, and internal controls
Build and improve financial models to support decision-making and scenario analysis
Drive automation, process improvements, and data quality across finance workflows
Partner closely with stakeholders across the business and provide ad-hoc commercial analysis
Mentor junior team members where applicable

Qualifications:

5–7+ years of relevant finance experience, with meaningful hands-on FP&A or commercial finance exposure
Background in Big Four plus in-house FP&A / commercial finance experience is strongly preferred

(Big Four audit alone will not be sufficient for this role)
Proven experience in budgeting, forecasting, variance analysis, and management reporting
Bachelor’s degree in Finance, Accounting, or related field; professional qualifications (ACCA, CPA, ICAEW) are a strong plus
Strong analytical judgement, attention to detail, and ability to operate with autonomy
Clear communicator who can translate numbers into business implications
Comfortable working in a scaling, ambiguous, high-growth SaaS environment

Here's what's in for you

You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong
You will join a diverse team of people from all over the world who are passionate about serving our global customers.
You will grow more here than you would anywhere else, that is a promise.
Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
Beer O'Clock on Fridays? Naah, we have it every day!
Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
You'll get to experience a very competitive compensation.
You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
Flexible working environment