Location: Kuala Lumpur, Malaysia

Role: Business Development Representative (APAC)

Department: Sales Department

Mode: Full-time role

Respond.io is a fast-growing, award-winning Business Messaging platform revolutionizing how companies communicate with customers across WhatsApp, email, and more. Founded in 2017 and trusted in 127+ countries, we lead key markets in LATAM, EMEA, and APAC. Our diverse team powers innovation that’s recognized by G2 and the SME100 Awards. If you're excited about shaping the future and working with a dynamic, global team—this is the place to be.

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

We are seeking a highly motivated Business Development Representative to join our team and accelerate their career in sales.

In this role, you will be responsible for qualifying prospects, assessing their business goals, and determining if their needs align with our product capabilities and convert prospective customers into an opportunity for a meeting with an Account Executive.

The ideal candidate should be confident in their ability to communicate effectively and build relationships with potential customers. As a Sales Development Representative, you will be the first point of contact for potential clients, and it is essential to have a strong understanding of our products and services to convey their value effectively.

As a member of our team, you will collaborate with a diverse group of talented individuals who are dedicated to helping you build your career in sales. We offer a supportive and collaborative work environment that provides opportunities for growth and development.

Responsibilities

Collaborating closely with Sales Executives to drive pipeline growth across APAC regions.
Creating personalized outreach to multiple stakeholders, including decision-makers and influencers, for key prospects & customer accounts.
Providing a world-class prospect and customer experience through every interaction, ensuring that they feel understood and valued.
Becoming a product expert and learning to articulate the value of respond.io’s solutions to potential clients effectively.
Keeping meticulous records of interactions with leads in our CRM, including progress made, follow-up activities, and next steps.
Helping to build scalable demand generation campaigns based on data-driven insights and industry best practices.
Identifying and proposing improvements to optimize results.

Qualifications

1+ years of experience in sales, preferably in B2B SaaS
Articulate English with a clear and concise spoken and written communication style is essential
Additional language skills relevant to the markets outlined above are an asset
Commitment ; a strong desire to pursue a career in sales
Consistent track record of overachieving
Empathetic listener and persuasive communicator
Competitive, resilient, and highly motivated
A great attitude and love for teamwork

Here's what's in for you

You will become part of an amazing culture with smart teammates who actually care
You will grow more here than you would anywhere else, that is a promise
Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
Beer O'Clock on Fridays? Naah, we have it every day!
Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
You'll get to experience a very competitive compensation
You'll be covered exclusively on one of the highest medical and dental insurance especially for you
Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
Flexible working environment and working hours