Location: EMEA

Role: Account Executive

Department: Sales Department

Mode: Full-time role

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Sales are pivotal to our company’s success. As a sales personnel, you will be using proactive and inbound selling strategies to engage with mid to large-size businesses to close new business. You will use your knowledge of handling B2B sales to identify business opportunities with current leads and prospective key clients.

We are looking for a Account Executive to join our Sales team and focus on our Mid Market customers across EMEA. This segment represents a huge opportunity for respond.io and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business goals and act as their trusted guide to understanding how respond.io would be a good fit in their organization. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!

Responsibilities

Be the driving force behind our revenue growth by proactively seeking new opportunities
Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing.
Educate potential customers on the immense value that respond.io offers
Provide tailored solution recommendations based on customers' unique business needs and usage patterns
Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process
Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns
Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements
Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market
Assist with additional tasks and responsibilities as needed to contribute to the team's success
Cross-Functional Collaboration: Work closely with the Customer Success team and other teams to ensure smooth handover of clients and alignment on client feedback and product improvements.
Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell, ensuring long-term success and client satisfaction.

Qualifications

Prior experience in B2B SaaS sales, with a proven track record of success in selling to mid-market accounts within the EMEA region.
Exceptional proficiency in clear and concise spoken and written English and Arabic is a Must
A track record of successfully closing sales deals within a B2B SaaS company is highly preferred
You're passionate about identifying customer needs and ensuring their satisfaction
An ambitious and goal-driven mindset is crucial for success
You thrive in a flexible and dynamic environment, showing resilience in the face of challenges
While not required, the ability to speak French is a valuable asset
Familiarity with solution selling or similar methodologies.

Here's what's in for you

You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
You will grow more here than you would anywhere else, that is a promise.
Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
We offer a highly competitive compensation package.
You'll receive a medical allowance to support your health and wellness needs.
You’ll be entitled to stock options, with terms and conditions applicable.
Flexible working environment and working hours that fit your lifestyle, wherever you're based.

Account Executive (EMEA)